Sounds like they are also unaware of the true cost of being so completely out of touch. The PCA needs a "geek squad!"

I'm sure that information is accessible to whoever wants it, but finding it and making sense of it is probably a lot harder than it needs to be, creating the appearance of "deliberate vagueness" if not deception or cover-up. However inaccurate this perception may be, it is in the PCA's best interest to address it - and quickly!